Last updated: August 25, 2026
Digital diagnostics
You may request cancellation before a paid diagnostic has begun processing. Once the purchased website diagnostic has been generated or made available, it is generally non-refundable because the digital service has been delivered. If the diagnostic cannot be produced because of a PulseVite failure, contact us and we will retry the service or provide an appropriate refund.
Website repair services
You may cancel before work begins for a full refund. If work has started, any refund will reflect the uncompleted portion, less work already performed and non-recoverable third-party costs disclosed to you. Completed and accepted repair work is not normally refundable, but we will address work that materially fails to match the agreed scope.
Recurring care
You may cancel a recurring service before the next billing date to prevent the next charge. Cancellation does not normally refund a billing period already started, and service continues through the paid period unless otherwise stated.
How to request help
Email support@pulsevite.com with the order email, order reference, website, and a short explanation. We will review the delivery and payment record and respond with the available resolution. Approved refunds are returned using the original payment method where feasible; provider processing times may vary.
Payment disputes
Please contact us before opening a payment dispute so we have a chance to investigate and resolve the issue. This policy does not limit any non-waivable consumer rights under applicable law.